<p>Copyright TM Forum 2006<br/></p><p><br/></p><p><b>Extended Description</b><br/></p><p><br/></p><p>The purpose of the Support Bill Inquiry Handling processes is to make sure that there is capability (for example, information, systems and resources) so that the Bill Inquiry Handling processes can operate effectively. Examples are information on how to respond to current billing issues being raised by customers, systems needed to create customer bill inquiry and complaint reports, requests for provisioning of additional resources where it has been identified that current levels will impact on timely billing complaint handling.<br/></p><p><br/></p><p>These processes are responsible for managing billing policies associated with customer billing dispute settlements.<br/></p><p><br/></p><p>These processes undertake trend analysis on billing queries and complaints.<br/></p>