Customer SLA : public <<SID ABE>> package
Created: 6/23/2006 11:26:45 PM
Modified: 7/23/2006 10:02:09 AM
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<p>Copyright TM Forum 2005<br/></p><p><br/></p><p>A Customer Service Level Agreement differs from other types of Service Level Agreements due to the fact that a Customer is one of the PartyRoles involved in the Agreement.  See GB922 Addendum 1A for details of Agreements and Service Level Agreements.  See GB922 Addendum 4SO for details of Service Level Specifications and Service Level Objectives.<br/></p>
Object Type Connection Notes
«process» Bill Payments & Receivables Management Package Dependency  
«process» Selling Package Dependency  
«process» Retention & Loyalty Package Dependency  
«process» Customer QoS/SLA Management Package Dependency  
«Application» Billing Inquiry, Dispute & Adjustment Management Component Dependency