Billing Inquiry, Dispute & Adjustment Management : public <<Application>> component
Created: 8/21/2008 3:13:03 PM
Modified: 8/22/2008 10:10:51 AM
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<p>Copyright TM Forum 2008<br/></p><p><br/></p><p><b>Overview</b><br/></p><p>This is a front end application for managing billing inquiries and billing disputes. Billing inquiries are provided by Invoicing. Open dispute cases can be handled by Case Management system or internally. The financial activities are performed by Receivables Management.<br/></p><p><br/></p><p><b>Functionality</b><br/></p><p>Application functionality includes:<br/></p><p><ul><li>Handling of billing inquiries, including the ability to view billing account and financial information.</li><br/></p><p><li>Handling of disputed charges, including the opening, managing, tracking, and resolution of the dispute, which may include an adjustment.</li><br/></p><p></ul><br/></p><p><b>Supported Contracts</b><br/></p><p><i>To Be Added</i><br/></p>
Tag Value Details
ID 05.10  
Property Value
isIndirectlyInstantiated: true
Object Type Connection Notes
«SID ABE» Customer Bill Inquiry Package Dependency  
«SID ABE» Customer Package Dependency  
«SID ABE» Customer Interaction Package Dependency  
«SID ABE» Customer Problem Package Dependency  
«SID ABE» Customer Bill Package Dependency  
«SID ABE» Applied Customer Billing Rate Package Dependency  
«SID ABE» Customer Order Package Dependency  
«SID ABE» Customer SLA Package Dependency  
«SID ABE» Customer Bill Collection Package Dependency  
«SID ABE» Product Package Dependency  
«SID ABE» Product Usage Package Dependency  
«SID ABE» Service Usage Package Dependency