Trouble Ticketing (JSR91, TT) : public <<OSS_J API>> package
Created: 3/12/2005 12:00:00 AM
Modified: 3/20/2008 3:03:17 PM
Project:
Advanced:
<p>Copyright OSS/J 2005<br/></p><p><br/></p><p>The Trouble Ticketing API provides interfaces, as specified by the OSS/J Design Guideline, for creating, tracking, and deleting trouble tickets.<br/></p>
Object Type Connection Notes
«OSS_J API» Fault Management Package Dependency  
«OSS_J API» Service Quality Management Package Dependency  
«SID ABE» Trouble Ticket Package Dependency  
«SID ABE» Business Interaction Package Dependency  
«SID ABE» Customer Problem Package Dependency  
«SID ABE» Customer Package Dependency  
«ProcessElement» Retention & Loyalty Activity Dependency  
«ProcessElement» Problem Handling Activity Dependency